Support

General FAQs

• What is myGrapevine?

  myGrapevine is the new way to enjoy the great content from both HR Grapevine and Grapevine Leaders in one place.

  Create an account, pick the topics that you are most interested in and then access your personalised content feed on desktop or smartphone.

• Is it FREE?

  Yes! You can create a myGrapevine account for free. Giving you access to your personalised feed and exclusive content.

• I'm already receiving your daily newsletter, do I need to create a myGrapevine account?

  Yes, by creating a myGrapevine account you can let us know the topics you are most interested in and this can be used to create your myGrapevine feed, you'll also be able to access content exclusive to myGrapevine subscribers.

  You'll still get our daily newsletter, so you keep up with the biggest headlines.

• I've forgotten my password, how can I reset it?

  You can reset your password at the link below using your registered email address and following the reset steps.

  RESET PASSWORD

• What data do you collect and why?

  You can see details of all the data we collect and how we use it in our GDPR & ePrivacy Policy.

• How do I update my chosen topics?
  • 1. Go to my.hrgrapevine.com
  • 2. Log in using your email and password
  • 3. Select My Account > My Topics
  • 4. Update the topics you are interested in
  • 5. Confirm to save your preferences

  Your topics will be updated – you should also find them updated the next time you use the app while connected to wifi or mobile data.

myGrapevine+

• How do I login to myGrapevine+?

  You can access your myGrapevine+ account from my.hrgrapevine.com.

• Where can I access the exclusive content?

  All of the exclusive content is accessible within the home page of myGrapevine+, you can also find all Plus content within your feed.

• How can I search the complete content archive?

  With your myGrapevine+ subscription, you have unlimited access to all content. You can search for content from the search page, filtered by content type, keyword or topic with more options through the advanced search function.

• Can I share my subscription with another person?

  No. If you have purchased an individual subscription then this is for a single user only.

• How soon can I access myGrapevine+ after payment?

  As soon as your payment is approved, you will receive a welcome email introducing you to myGrapevine+, you can then access all of the great content.

• Can I change my payment method?

  You can manage your payment details in your account settings, any changes you make to your billing information will be reflected on your next payment.

• Should I notify you of a change of bank/card details?

  Yes. Please ensure your bank/card details are up-to-date so we can ensure the process runs as smoothly as possible. You can change this information within your account settings.

• Can I suspend my subscription?

  No. Once you have completed the payment process, you are unable to suspend your subscription for the period you agreed to during sign-up.

• How do I cancel my subscription?

  You can cancel your subscription at any time within your account settings. Your subscription will remain active until the end of the currently billed period and will then not renew.

• How should I contact the myGrapevine+ team?

  Please email us at [email protected] for other questions or enquiries.

Can't find your answer?

Get in touch with the myGrapevine team.
We're happy to help.